Refund & Cancellation Policy

This Refund & Cancellation Policy explains the terms governing subscription cancellations, refunds, and related matters for CoreBase services.

1. Subscription Services & Free Trials

All subscriptions are provided on a prepaid basis unless otherwise agreed in writing. CoreBase may offer free trials, demos, or pilot access; no refund shall be applicable for services provided free of charge.

2. Cancellation by Client

Clients may cancel their subscription at any time by providing written notice to support@corebase.in. Cancellation requests must be submitted by an authorized representative of the client organization.

3. Refund Eligibility

• Monthly Subscriptions: Fees paid for a monthly billing cycle are generally non-refundable once the subscription period has commenced.
• Quarterly Subscriptions: Refunds are generally not available after activation of services.
• Annual Subscriptions: Refund requests may be considered only under exceptional circumstances and solely at the discretion of CoreBase.

4. Non-Refundable Situations

Refunds shall not be provided for:

• Change of business requirements or lack of platform usage
• Staff training issues or client-side technical issues
• Internet connectivity problems
• User dissatisfaction arising from features clearly disclosed before purchase

5. Service Unavailability

Temporary interruptions caused by scheduled maintenance, security upgrades, technical issues, or third-party provider failures shall not qualify for refunds.